Overview
At IronLogic, we are committed to delivering high-quality security and access control solutions. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions outlined below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, uninstalled, and in original condition
- The item must be returned in its original packaging, including all accessories and documentation
- Proof of purchase (invoice or receipt) must be provided
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Custom-configured or special-order products
- Software licenses and digital products
- Installed or commissioned equipment
- Clearance or end-of-line items
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Processing times may vary depending on your financial institution
Shipping returns
To initiate a return, please contact our team to obtain return instructions.
- Customers are responsible for return shipping costs, unless the item is faulty or incorrect
- Shipping costs are non-refundable
- For high-value items, we recommend using a trackable and insured shipping service
IronLogic is not responsible for items lost or damaged during return transit.
Need help?
If you have any questions regarding returns, refunds, or product suitability, our team is here to help.
Contact us:
info@ironlogic.com.au